Crisis Management

Crisis Management

Liberty's Crisis Management provides a world-class recall and response product that can be tailored to the individual needs  of your organisation.

Our Crisis Management Team are highly experienced claims staff and crisis consultants on the ground in Hong Kong, and that is a key element of our service to you and your client's organisation.

It means we can respond quickly and effectively to minimise the impact on your client's brand and operations.

Contaminated Products

Consumers need to know that the products they purchase are safe and reliable.

Contamination in products continues to create havoc for consumers and businesses around the globe. Whether the contamination is accidental or a result of product tampering, our coverage protects all aspects of the food, beverage and cosmetics industries.

Working with specialist loss control and loss mitigation consultants, before, during and after a crisis, Liberty has unparalleled underwriting expertise and individually tailored solutions.

Product Features:

  • Accidental Contamination
  • Malicious Product Tampering
  • Product Extortion
  • Government Recall (via endorsement)
  • Alleged Contamination (via endorsement)
  • Adverse Publicity

Covered Losses include:

  • Business Interruption
  • Replacement Costs
  • Recall Costs
  • Third Party Recall Costs
  • Consultants & Advisor Costs
  • Rehabilitation Expenses
  • Third Party Financial Loss (via endorsement)

Our Target Market includes businesses of all sizes who are involved in growing, manufacturing, importing, exporting, wholesaling, distributing and retailers of food, beverage, cosmetics and pharmaceutical products.

Get in touch with an Underwriter
Donna Niblock - Assistant Vice President, Crisis Management & VIC Branch Manager

Donna Niblock

Assistant Vice President, Crisis Management & VIC Branch Manager
T: +61 3 9619 9832

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Joyce Cheng - Underwriting Manager, Crisis Management, Asia

Joyce Cheng

Underwriting Manager, Crisis Management, Asia
T: +852 3655 2685 & +65 6622 9220

Email Profile

Kenneth Wan - Casualty Claims Manager, North Asia

Kenneth Wan

Casualty Claims Manager, North Asia
T: +852 3655 2631

Email Profile

Michael Lincoln - Vice President, Crisis Management, Asia Pacific

Michael Lincoln

Vice President, Crisis Management, Asia Pacific
T: +61 2 8298 5958

Email Profile

PRplus - Product Recall

PRplus is Liberty’s Product Recall policy. It covers consumer and commercial durable products including:

  • Kids toys;
  • Electronic products;
  • Whitegoods; 
  • Power tools;
  • Bicycles;
  • Kids and adult clothing;
  • Home and office furniture;
  • Pool supplies;
  • Machinery; and
  • Other items usually found in a home or factory.

The financial impact of product recall can be highly damaging. In most cases Product Recall is excluded under Products Liability policies and there is little, if any, cover for a client's loss.

Liberty’s Product Recall cover can offer broader protection than the traditional wording and standard covers as it can be varied to meet the needs of your organisation including additional cover set to limits that match your exposures.

Get in touch with an Underwriter
Donna Niblock - Assistant Vice President, Crisis Management & VIC Branch Manager

Donna Niblock

Assistant Vice President, Crisis Management & VIC Branch Manager
T: +61 3 9619 9832

Email Profile

Joyce Cheng - Underwriting Manager, Crisis Management, Asia

Joyce Cheng

Underwriting Manager, Crisis Management, Asia
T: +852 3655 2685 & +65 6622 9220

Email Profile

Kenneth Wan - Casualty Claims Manager, North Asia

Kenneth Wan

Casualty Claims Manager, North Asia
T: +852 3655 2631

Email Profile

Michael Lincoln - Vice President, Crisis Management, Asia Pacific

Michael Lincoln

Vice President, Crisis Management, Asia Pacific
T: +61 2 8298 5958

Email Profile

Kidnap, Ransom & Extortion

Kidnap incidents happen all over the world and the list of high-risk countries is constantly changing.  In addition to the danger and stress suffered by the victim, the financial and reputational impact to a company of a kidnap incident can be enormous and it is essential it is handled correctly.

Liberty offers a comprehensive solution, encompassing risk mitigation, incident response and financial cover.  It enables your client to reduce their exposure to kidnap risk and minimise the impact of any incident on staff and operations.

Response services

Liberty offers access to specialist response consultants and meets all their fees and expenses following an Insured Event. The consultants act independently and their priority is the life of the hostage.

They aim to secure the victim's safe release with minimum disruption and financial loss to the family or company, and also to reduce the likelihood of the client being targeted again.

Get in touch with an Underwriter
Donna Niblock - Assistant Vice President, Crisis Management & VIC Branch Manager

Donna Niblock

Assistant Vice President, Crisis Management & VIC Branch Manager
T: +61 3 9619 9832

Email Profile

Joyce Cheng - Underwriting Manager, Crisis Management, Asia

Joyce Cheng

Underwriting Manager, Crisis Management, Asia
T: +852 3655 2685 & +65 6622 9220

Email Profile

Kenneth Wan - Casualty Claims Manager, North Asia

Kenneth Wan

Casualty Claims Manager, North Asia
T: +852 3655 2631

Email Profile

Michael Lincoln - Vice President, Crisis Management, Asia Pacific

Michael Lincoln

Vice President, Crisis Management, Asia Pacific
T: +61 2 8298 5958

Email Profile

What to do in a crisis

In the event of an incident that may be covered under a Liberty Crisis Solutions Policy the following notice protocols must be followed. Whether or not one of our consultants, or the Crisis Centre Hotline has been contacted, you should contact one of the Liberty representatives to report the incident.

Reporting the incident to Liberty’s representatives is in accordance with the terms of the notice requirements in Clause 6.2 of this Policy.

What is the Crisis Centre Hotline?

Liberty offers clients expert Crisis Management consulting services on a 24/7 basis.

The WorldAware Crisis Centre Hotline is staffed by multilingual personnel covering most major languages, and is available globally, 24 hours a day, 7 days a week, to advise, assist and respond to emergency situations involving Liberty Contaminated Products Insurance policy holders.

General Crisis Centre: +44 203 291 2302
Hong Kong: +852 5808 4904

When can I call the Crisis Centre Hotline?

You can call the Crisis Centre Hotline if an  incident, situation or occurrence that may be covered under the policy is first discovered and reported during the Policy Period or within 90 days after the Policy Period.

Who pays?

Liberty will pay the crisis consultant/s reasonable and necessary fees and expenses when they respond to an incident notified by the Insured which may reasonably be thought to give rise to an Insured Event under the Policy.

Even if liability to indemnify is not accepted by Liberty, the reasonable and necessary fees and expenses incurred prior to Liberty’s notification to the Insured, will be borne by Liberty.

If, Liberty concludes that the incident, situation or occurrence would be covered under the Policy but that the Loss suffered is less than the Insured’s Self Insured Retention, Liberty agrees to pay the Consultant and Advisor Costs, provided those costs are a reasonable and necessary response to the incident.

What should I expect when I ring the Crisis Centre Hotline?

During your first telephone contact with the Crisis Centre Hotline, you will be asked some brief questions regarding the key details of the crisis.

After getting this preliminary information, you will be asked for a phone number where you can be reached during the next hour.

A deployment decision will be based on the nature and geographical location of the incident.

Within the first hour after initial contact, a consultant will return your call to discuss the deployment decision and to determine an appropriate course of action. The consultant will work with you to develop a strategy for dealing with the early stages of the potential crisis. 

Get in touch with an Underwriter
Donna Niblock - Assistant Vice President, Crisis Management & VIC Branch Manager

Donna Niblock

Assistant Vice President, Crisis Management & VIC Branch Manager
T: +61 3 9619 9832

Email Profile

Joyce Cheng - Underwriting Manager, Crisis Management, Asia

Joyce Cheng

Underwriting Manager, Crisis Management, Asia
T: +852 3655 2685 & +65 6622 9220

Email Profile

Kenneth Wan - Casualty Claims Manager, North Asia

Kenneth Wan

Casualty Claims Manager, North Asia
T: +852 3655 2631

Email Profile