Claims

Claims

Our substantial risk appetite, generous global capacity and exceptional staff with local expertise and authority give us the edge in finding solutions to complex insurance risks.

At Liberty the claims team is an integral - and integrated- part of our business.

We know insurance cover is only as strong as the response it provides.

As a highly specialised claims team, we are driven to find unique solutions. No matter what business a client is in, or how complicated their situation, we break down complexity.

From pre-inception to claims settlement and beyond; we promise to deliver an exemplary service to our clients:

  • No surprises. Not only will we make sure that you understand your policy but also what will happen if a claim is made.
     
  • Expertise. We will use the right resource, for the right reason, for you. If outside expertise is required, we will continue to manage the claim to ensure that you receive exemplary claims service. 
     
  • We deal in partnerships. You will have direct access to a Claims Specialist who will share with you how we work, be available to answer your questions and look to help at all times. They will involve you in and keep you regularly updated on the progress of your claim.
     
  • Settlement. Our entire service is designed to ensure that we are working to settle your claim as quickly as possible.
     
  • We are leaders. Our natural approach on claims is to lead. Whether it is a complex claim or a global catastrophe, our integrity, expertise and capability enables us to fulfill our commitment to our clients and enable them to prosper.

With Liberty, you’ll form relationships with a fully integrated team of underwriters, risk engineers and claims specialists. We thrive on handling claims of all types – including large, complex losses – with the passion, significant local authority and market-leading experience needed to drive solutions that make a genuine difference.

Report a Claim

Our approach is personal. If you are an insurance broker and think your client may have a claim, we encourage you to call or email a claims specialist from the relevant product line.

We assign you a single point of contact– this helps us truly understand your clients and their business and makes claims resolution simpler and faster.

If you aren’t sure who to contact, simply send us an email at ClaimsAsiaPacific@libertyglobalgroup.com and we will help direct you to the most relevant person.

Fast Track Claims

Whether your claim is complex or straightforward, our goal is to resolve claims as quickly as possible. That’s why we developed a service called Fast Track Claims.

Fast Track is a commitment to assessing claims less than $25k in one working day and settling them immediately. Offered for claims in Commercial Property, Crisis Management and Marine, it simply requires you to provide us with the correct documentation. We’ve been offering this service since 2016 and have helped hundreds of clients achieve fast resolution of their claims.

Meet Our Claims Team

Claims
Angus Kench - Vice President Claims, Casualty, Workers Compensation and Crisis Management, Asia Pacific

Angus Kench

Vice President Claims, Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975

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Denise Pong - Professional & Financial Risks Claims Manager - North Asia

Denise Pong

Professional & Financial Risks Claims Manager - North Asia
T: +852 3655 2686

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James Paul - Senior Claims Specialist, Crisis Management & Energy Property Construction

James Paul

Senior Claims Specialist, Crisis Management & Energy Property Construction
T: +61 2 8298 5974

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Jonathan O'Riordan - Claims Recovery Manager, Asia Pacific

Jonathan O'Riordan

Claims Recovery Manager, Asia Pacific
T: +61 2 8298 5894

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Kenneth Wan - Casualty Claims Manager, North Asia

Kenneth Wan

Casualty Claims Manager, North Asia
T: +852 3655 2631

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Nathan McLellan - Vice President, First Party Claims, Asia Pacific

Nathan McLellan

Vice President, First Party Claims, Asia Pacific
T: +61 2 8298 5944

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Penny Chua - Senior Claims Specialist, Marine

Penny Chua

Senior Claims Specialist, Marine
T: +65 6622 9201

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Robert Mercer - Vice President, Professional, Financial and Surety Claims, Asia Pacific

Robert Mercer

Vice President, Professional, Financial and Surety Claims, Asia Pacific
T: +61 2 8047 3317

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